Privacy policy

PRIVACY POLICY

Introduction

Lob Pickleball ("we," "our," or "us") respects your privacy and commits to transparent data handling. This Privacy Policy explains how we collect, use, disclose, and safeguard your information.

1. Information We Collect

Personal Information You Provide:

  • Name, email address, phone number
  • Shipping and billing address
  • Payment information (processed securely through encrypted payment gateways)
  • Account login credentials
  • Communication preferences
  • Customer service inquiries
  • Product reviews and ratings

Information Automatically Collected:

  • Device information (browser type, operating system, IP address)
  • Website usage data (pages visited, time spent, navigation patterns)
  • Cookies and tracking technologies
  • Analytics information
  • Location data (if permitted)

Information from Third Parties:

  • Payment processing partners
  • Shipping and logistics providers
  • Analytics services
  • Marketing partners (with consent)

2. How We Use Your Information

We use collected information for:

  • Processing and fulfilling orders
  • Providing customer support
  • Personalizing shopping experience
  • Sending transactional emails
  • Marketing communications (opt-in only)
  • Website improvement and user experience enhancement
  • Fraud prevention and security
  • Legal compliance
  • Analytics and business improvement

3. Legal Basis for Processing

We process personal data based on:

  • Contract performance (fulfilling orders)
  • Your explicit consent
  • Legal compliance
  • Legitimate business interests
  • Vital interests protection

4. Data Retention

We retain personal data as long as necessary to provide services and fulfill legal obligations. Transaction data is retained for 7 years (tax compliance). Customer communications are retained for 3 years. You may request data deletion anytime, subject to legal retention requirements.

5. Data Sharing and Disclosure

We share information only with:

  • Payment processors and financial institutions
  • Shipping and logistics providers
  • Customer support partners
  • Analytics services
  • Legal authorities when required
  • Third parties with your explicit consent

We never sell personal data. Service providers are contractually obligated to maintain confidentiality.

6. International Data Transfers

International transfers employ appropriate safeguards, including Standard Contractual Clauses and Privacy Shield mechanisms where applicable.

7. Data Security

We implement comprehensive security measures:

  • SSL/TLS encryption for data in transit
  • Industry-standard encryption for data at rest
  • Secure payment processing (PCI-DSS compliant)
  • Regular security audits and vulnerability testing
  • Access controls and authentication protocols
  • Employee data protection training

While robust security is implemented, no system is completely secure. We encourage strong passwords and credential protection.

8. Your Privacy Rights

Depending on location, you may have rights to:

  • Access your personal data
  • Correct inaccurate information
  • Request data deletion
  • Restrict processing
  • Object to processing
  • Data portability
  • Withdraw consent

Contact privacy@lobpickleball.com with specific requests. Response within 30 days.

9. Cookies and Tracking Technologies

We use cookies for authentication, preference remembering, analytics, marketing, and fraud prevention. Control cookies through browser settings. Disabling cookies may affect website functionality. We comply with cookie consent requirements.

10. Third-Party Links

Our website may contain third-party website links. We're not responsible for third-party privacy practices. Review their policies before providing personal information.

11. Children's Privacy

We don't knowingly collect personal data from children under 13. If discovered, we'll delete information promptly. Parents believing their child provided information should contact us immediately.

12. Marketing Communications

We send marketing emails only with consent. Unsubscribe anytime through email footer links or account preferences. We honor opt-out requests within 48 hours.

13. Policy Updates

We may update this Privacy Policy periodically. Significant changes are communicated via email or prominent website notification. Continued use constitutes acceptance.

14. Contact Information

For privacy inquiries: Email: privacy@lobpickleball.com Response Time: 30 days